THE ORDER PROCESS

  1. Once your online order is received, stock is checked and your parcel is weighed.  We then contact you (via phone or email) with the shipping options.
  2. Once you have made a selection a pro forma invoice will be sent to you outlining the final costs and our banking details.
  3. Your parcel will be despatched via your preferred shipping method as soon as your payment has been received.

This process should not take more than 48 hours during normal business operating times.

SHIPPING OPTIONS

You can either…

  1. Collect from our Showroom Warehouse in Kelvin, Sandton.
  2. Send your own Courier/Driver to collect from us in Kelvin, Sandton.
  3. Door-to-door: We can have your parcel delivered by The Courier Guy between 8am and 5pm, Monday to Friday, to your home or office – anywhere WITHIN the Borders of South Africa.
  4. OUTSIDE the borders of South Africa: Customers are expected to send their own Transport company to collect from our Warehouse in Johannesburg.  Discuss arrangements with our sales staff on 011 2624748 or email: orders@embhouse.co.za

Please note:  Due to the unreliability of the SA Post Office & losses incurred we are not prepared to despatch parcels using this method of delivery.

Queries:  Call us on 011 2624748 or email us at orders@embhouse.co.za